Policies.

Local handoff and shipping

Local handoff

We do not have a retail store. Orders in Massachusetts are handed off in person. After your order is confirmed and your item is ready, we contact you to agree on a time and place, and we share the details privately.

Shipping

Shipping is not available yet. If you are outside Massachusetts or cannot meet for a handoff, ask us for a quote with your ZIP code and quantity. We only ship after we confirm safe packaging, weight, postage, and breakage risk, and we agree the price with you first.

Personalization, cancellations, returns, and damage

Personalization

You are responsible for the spelling, names, dates, and text you send us, and for having the right to use any photo, logo, or artwork you provide. If you ask for a proof, we do not print until you approve it. We may decline files we cannot verify.

Cancellations

You can cancel before production starts for a full refund. Once printing starts, the order cannot be cancelled.

Returns

Personalized items are made to order, so we cannot accept returns for change of mind.

Damaged or incorrect items

If your item is damaged, defective, or does not match what you approved, contact us within 48 hours of the handoff or delivery and include a photo. If we verify the problem, we will replace the item or refund you.

To report a problem, call 978-310-1110 or email [email protected] with your order number and a photo.

Privacy

We collect only what we need to answer your request and make your order: your name, email, phone number, order details, and any files or text you send us.

How we use it

• To reply to your request and confirm price and pickup.
• To make, prepare, and hand over your order.
• To contact you about your order or request.

Who we share it with

We do not sell your information. We use service providers to run the business, such as GoHighLevel to store requests and orders, and Stripe to process card payments. We share your information with them only to provide those services. Card details go directly to Stripe and are not stored by us.

Your choices

Ask us to see, correct, or delete the information we hold about you by emailing [email protected]. We keep records we are required to keep for tax or legal reasons.

Terms

• Who you are buying from. KICCK Brands is a product line of Sentinel Technology LLC, and Sentinel Technology LLC is the seller of record.
• Prices. Prices are in US dollars. Applicable taxes, if any, are shown at checkout.
• Orders. An order is accepted when we confirm it. We may cancel and refund an order we cannot fulfill.
• Availability. Quantities are limited, and items may sell out.
• Timing. Production times are estimates counted from when we have your details and any approval. We do not guarantee rush orders.
• Your files. You confirm you own or have permission to use any photo, logo, or text you send. We may decline artwork we cannot verify.
• Returns and damage. See the section above.
• Governing law. These terms are governed by the laws of the Commonwealth of Massachusetts.